How Point Cook Business Association runs their entire network from one platform.
A local business association replaced scattered spreadsheets, manual renewal chasing, and disconnected tools with TidyHQ — giving their volunteer committee time back and every member a professional experience.
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Unified platform replacing multiple tools
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Automated membership renewals
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Manual follow-ups needed for renewals
“We were very happy to choose TidyHQ because it has made our life easy in terms of keeping a tab on memberships, in terms of membership renewals and as a communication tool and as a team operations tool as well.”
Sudhir Juneja, Co-Founder
Point Cook Business Association, Victoria
The organisation
Point Cook Business Association Inc. is a not-for-profit incorporated association that serves as the networking hub for local businesses in Point Cook, Victoria — one of Melbourne’s fastest-growing suburbs. Co-founded by Sudhir Juneja, PCBA connects retailers, family-run enterprises, service providers, and home-based businesses into a single, supportive network.
Think of it as a mini chamber of commerce: the association advocates for local business interests, runs networking events, fosters collaboration between members, and works alongside neighbouring business associations and community groups. Their core values — community engagement, connection, collaboration, diversity, and advocacy — shape everything they do.
The challenge
Before TidyHQ, running PCBA meant juggling spreadsheets, email threads, and manual processes — all managed by volunteers who already had businesses to run. Tracking who was a financial member, who had lapsed, and who needed a renewal reminder was a constant headache.
Membership renewals were entirely manual. Someone on the committee had to check the spreadsheet, figure out who was due, draft individual emails or text messages, and then follow up — sometimes two or three times — to get payment. For a volunteer-run association, that time adds up fast.
Communication with the broader network was fragmented too. There was no central place to send updates to all members, no professional web presence that didn’t require a developer, and no way to coordinate tasks across the committee without resorting to group chats and sticky notes. Every tool was a separate login, a separate process, and another thing to remember.
“Before TidyHQ, renewal time meant weeks of chasing people by email. Now it just happens automatically — members get reminded, they pay online, and we don’t have to think about it.”
Sudhir Juneja, Co-Founder · Point Cook Business Association
How TidyHQ helped
TidyHQ gave PCBA a single platform to manage their memberships, communicate with their network, coordinate their committee, and maintain a professional web presence — all without needing technical skills or a paid administrator.
Memberships that manage themselves
Every member’s status is visible at a glance — who’s financial, who’s lapsed, who’s new. No more cross-referencing spreadsheets with bank statements. Members join online, pay online, and their record updates automatically. The committee always knows exactly where things stand.
Automated renewals — the big win
This was the change that gave the committee their time back. TidyHQ sends renewal reminders automatically when a membership is due. Members click, pay, and they’re renewed — no one on the committee has to lift a finger. Zero manual follow-ups. One hundred per cent of renewals handled by the system.
One place to communicate with the whole network
Instead of cobbling together email lists and social media posts, PCBA uses TidyHQ’s built-in communications to reach their members directly. Event announcements, network updates, committee decisions — everything goes out from one place, to the right people, without maintaining a separate mailing list.
A professional web presence without a developer
PCBA’s public-facing site at pcba.tidyhq.com is built with TidyHQ’s web pages feature. It gives the association a clean, professional presence that any committee member can update — no coding, no hosting bills, no waiting on a freelancer. New members can find the association, read about its mission, and join online in minutes.
Committee coordination that actually works
With TidyHQ’s task management, the committee can assign and track responsibilities without relying on group chats. Event planning, follow-ups with local council, outreach to new businesses — everything is tracked in one place, visible to the whole team.
The results
Membership renewals went from manual email chasing to fully automated — zero follow-ups needed
One volunteer can now manage the entire association from a single dashboard
Committee members always know who is a financial member without checking spreadsheets
Professional web presence maintained without technical skills or external developers
All member communications sent from one platform — no separate mailing lists to maintain
Task management replaced group chat coordination for committee work
New members can discover, learn about, and join the association entirely online
TidyHQ features used
“TidyHQ has made our life easy. It’s our membership tool, our communication tool, and our team operations tool — all in one place. For a volunteer-run association, that’s everything.”
Sudhir Juneja, Co-Founder · Point Cook Business Association
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