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Common questions before getting started
Everything you need to know before reaching out — or signing up.
Most enquiries get a reply within a few hours during Australian business hours (AEST). If you need help with an existing account, emailing support@tidyhq.com is the fastest route.
Yes — you can book a free 15-minute call with our team using the "Book a call" option on this page. We'll walk you through the platform and answer your specific questions. No sales pitch, just an honest look at whether TidyHQ fits your organisation.
Yes. TidyHQ has a free tier with unlimited contacts and full access to core features. No credit card required, no trial expiry. You can run a small organisation entirely free, or upgrade to Pro when you need more.
Absolutely. We help organisations migrate from Wild Apricot, RevSport, spreadsheets, and other tools regularly. CSV import handles most data in minutes. For larger migrations, our team can guide you through the process step by step.
That's exactly who we built TidyHQ for. From 6-person Men's Sheds to 50,000-member national sporting bodies, our customers are clubs, associations, charities, universities, and community organisations of every size.
TidyConnect is our platform for peak bodies, state bodies, and umbrella organisations that need oversight across multiple clubs. It includes ecosystem reporting, compliance tracking, and centralised governance. Book a call to discuss your specific needs.
Yes — TidyHQ syncs natively with Xero. Membership payments, event revenue, and invoices flow straight into your accounting. No double data entry for your treasurer.
TidyHQ partners with Stripe for payment processing. Your members can pay via credit card, debit card, and other methods supported by Stripe in your country. You can also record offline payments (cash, cheque, bank transfer) manually.