Duntroon Community Centre

The Duntroon Community Centre has served defence families in Canberra for over 40 years. Located adjacent to the Royal Military College, Duntroon, the centre is a not-for-profit run by volunteers providing playschool, playgroup, childcare, yoga, craft groups, professional development, and social events. For families posted to Canberra — often knowing nobody — the centre is where they build their community.

Military postings mean the membership base turns over every two to three years. The volunteer committee experiences the same churn. Twenty-one membership levels cover families, playschool enrolments, and activity registrations. The centre needs to onboard new families quickly and maintain institutional knowledge despite constant turnover.

TidyHQ has been the centre's platform since November 2018 — over 7 years, outlasting multiple complete committee turnovers. Twenty-one membership levels handle everything. Events manage the full program calendar. Mailchimp powers newsletters for families newly posted to Canberra. Zoom enables committee members posted interstate to continue participating. The system persists through constant personnel changes.

Committee members come and go, but the system stays. Duntroon Community Centre no longer loses institutional knowledge between handovers.

• 7+ — years running on TidyHQ — outlasting multiple committee turnovers
• 21 — membership levels covering families, programs, and activities
• 1,700+ — contacts across 40+ years of service

Members renew online and register for events through the same platform. The committee spends less time on logistics and more time building the community.