Metro Tennis Association
“Renewals are up 22% since we switched from Wild Apricot.”
— Club Administrator, Administrator
The organisation
Metro Tennis Association manages 340 members across 12 courts in Melbourne, Victoria. The club runs a busy program that includes a junior academy, senior pennant competitions, and regular social tennis sessions, all coordinated by a volunteer committee.
The challenge
For three years, Metro Tennis Association relied on Wild Apricot to manage memberships. However, the committee ran into several issues:
- Support was only available in North American time zones, making it hard for Melbourne-based volunteers to get timely help.
- Xero didn’t connect properly, forcing the treasurer to duplicate every transaction between systems.
- The committee had no governance tools in the platform, so meeting minutes, decisions, and task handovers were scattered across emails and documents, making it difficult to keep everyone aligned.
How TidyHQ helped
Metro Tennis Association decided to migrate from Wild Apricot to TidyHQ.
- They exported their data from Wild Apricot and imported 340 member records via CSV into TidyHQ, completing the migration in a single weekend.
- With Xero sync enabled, membership payments and invoices now flow directly into their accounts, eliminating the need for manual re-entry.
- The committee uses TidyHQ Meetings to store meeting agendas and minutes, and to create action items that auto-assign to specific committee members, ensuring follow-up tasks are clear and trackable.
- Core TidyHQ apps in use include Memberships, Contacts, Finances, and Meetings, giving the club a single hub for both operations and governance.
Results
22%
Renewal increase
0 hours
Double data entry
1 weekend
Migration time
The outcome
After moving to TidyHQ, Metro Tennis Association saw measurable improvements:
- 22% increase in membership renewals, attributed to smoother communication and easier online renewals.
- 0 hours per month spent on double data entry, thanks to the Xero integration.
- A full migration from Wild Apricot completed in just one weekend, with no disruption to member services.
- Committee meetings are now more structured, with centralised minutes and tracked action items, improving accountability and handovers between volunteers.
Less admin. More impact.
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