Case Study · Roller Sports
Victoria, Australia
One platform for every wheel in Australian roller sports.
How Skate Victoria gives 53 affiliated clubs — from 6-member regional groups to 186-member roller derby leagues — access to TidyHQ Pro without each one having to figure it out alone.
The organisation
Skate Victoria is the state government-recognised governing body for roller sports in Victoria. But the name undersells the scope — their 53 affiliated clubs span seven Australian states and territories, from Albany in Western Australia to Hobart in Tasmania.
They govern seven distinct disciplines: roller derby, inline hockey, roller hockey, speed skating, slalom, artistic development, and recreational skating. Each discipline has its own competition calendar, its own rules framework, and its own community culture. A roller derby league in Ballarat looks nothing like a speed skating club in suburban Melbourne — but both need memberships processed, events managed, and volunteers supported.
The organisation is led by a volunteer board of nine, including President Bryan Bergman and Executive Officer Gloria Hawken. They operate The Shed — Skate Victoria's own rink facility — and run everything from state championships to “Come and Try” community days.
Nearly 2,000 members are managed through a custom-branded TidyHQ portal at memberships.skatevictoria.com.au — visitors see Skate Victoria's brand, not TidyHQ's.
“Our clubs range from 6 members to nearly 200. TidyHQ means a tiny regional group gets the same professional membership system as our biggest roller derby league — and none of them have to set it up themselves.”
The challenge
Skate Victoria's 53 clubs are independently run by volunteers. A roller derby league in Newcastle has a different committee, different schedule, and different problems than an inline hockey club in Mildura. But they all face the same fundamental challenge: managing memberships, running events, and communicating with their people — with zero paid staff and limited technical skills.
Before the TidyHQ partnership, each club was on its own. Some used spreadsheets. Some used Facebook groups. A few had cobbled together free tools. The result was a patchwork — inconsistent membership data, no standard way for the state body to communicate with clubs, and no visibility into who was actually a financial member across the sport.
The problem wasn't just admin friction at the club level. It was a governance gap at the state level. Skate Victoria needed to know how many members existed across the sport, which clubs were active, and whether affiliates were meeting their obligations. Without a shared platform, that information lived in 53 different spreadsheets — if it existed at all.
Seven disciplines. One system.
Each discipline has its own community, its own competition calendar, and its own membership tiers — but they all run through TidyHQ.
Roller Derby
Full-contact team sport on quad skates — the largest discipline, with leagues from Ballarat to Sydney
Inline Hockey
Fast-paced team competition on inline skates, with the 2026 ACC Championships hosted in April
Roller Hockey
Quad-skate hockey with clubs from Carrum Downs to Mordialloc running year-round seasons
Speed Skating
Racing on inline or quad skates — from sprint events to endurance marathons
Artistic Development
Figure skating on wheels — creative and technical programs for all ages
Slalom Skating
Technical agility skating through cones at speed
Recreational Skating
Come-and-try programs, roller discos, and community sessions run by affiliated providers
Roller Derby
Full-contact, fast-paced action on quad skates
Inline Hockey
Competitive team sport on inline skates
How the partnership works
Skate Victoria partnered with TidyHQ to provide TidyHQ Pro to all 53 affiliated clubs. The partnership means every club that opts in gets access to a professional membership, events, and communications platform — at no individual cost to the club.
At the state level, Skate Victoria runs its own TidyHQ account with a custom domain at memberships.skatevictoria.com.au. This is the front door — where members register, renew, and manage their details. Visitors see Skate Victoria's branding, not a third-party tool. The state body manages nearly 15,000 contacts through this account, with membership tiers spanning every discipline and level — from junior recreational through to senior competitive and non-skating officials.
At the club level, affiliates like the Lilydale Lions Roller Hockey Club and Convict City Rollers have their own TidyHQ Pro accounts. They manage their own memberships, run their own events, and communicate with their own members independently. Some clubs use 3 features. Others use 9. The platform adapts to what each club actually needs.
The result is a consistent technology standard across the entire sport. A 6-member regional group and a 186-member roller derby league both have the same professional tools. New clubs joining the network don't start from scratch — they start with a working system.
“When a new club affiliates, they don't have to spend weeks researching membership software. They get TidyHQ Pro from day one. That's one less barrier between a group of skaters and a functioning club.”
Why the state body model matters
Every club starts with a working system
New affiliates don't research tools, negotiate pricing, or configure accounts from scratch. They get TidyHQ Pro as part of affiliation. The barrier to running a professional club drops to zero.
Volunteer capacity is respected
A club with 6 members and one committee volunteer can't afford to spend weekends learning software. The state body partnership means the platform is already there — they just use it.
The state body gets visibility without control
Skate Victoria can see who's a financial member across the sport without micromanaging individual clubs. Each club runs independently. The state body gets aggregate data to fulfil governance obligations.
A consistent standard across 7 states
Whether it's a roller derby league in Tasmania or a speed skating club in Queensland, the membership experience is professional and consistent. Members moving between clubs find a familiar system.
The network
Skate Victoria's 53 clubs span the full spectrum of Australian roller sports. The largest — Ballarat Roller Derby League — has 186 members and runs full competitive seasons. The smallest have single-digit members meeting weekly in community halls.
The geographic spread is genuinely national: Victoria is the base, but affiliated clubs operate in New South Wales, Queensland, Tasmania, South Australia, Western Australia, and the ACT. Disciplines range from the full-contact intensity of roller derby to the precision of artistic development to the community warmth of recreational skating programs.
Clubs like the Convict City Rollers in Tasmania are already using 8 TidyHQ features including CodeReadr for attendance scanning and Slack for committee coordination. The Lilydale Lions Roller Hockey Club in Victoria runs 9 features with a custom mail domain. Speed Skaterz has been on TidyHQ since 2020, managing 444 contacts across their programs.
This is what a technology partnership looks like at the grassroots level — not a single organisation adopting a tool, but an entire sport standardising on one platform.
Running a state sporting body or peak body?
Give every affiliated club a professional platform — without each one having to figure it out alone. TidyHQ Pro for your entire network.